Cancellation & Refund Policy

1.If you cancel

Your trip starts on the day of your pick-up. We count the days from the date we receive your cancellation in writing.

2.How to cancel

• Cancel in writing by WhatsApp (+507 6867-5511) or by email (seagypsyteam@gmail.com).
• Your cancellation takes effect on the date we receive your message.
• We will confirm your cancellation in writing.

3.Rescheduling

• You can reschedule once, for free, if you ask 14 days or more before your trip starts. New dates depend on availability.
• If your new dates or boat cost more, you pay the difference.
• A request to reschedule less than 14 days before your trip is treated as a cancellation, under the rules above.
• Any further changes are at our discretion.

4.No-shows, missed pick-ups and leaving early

There is no refund if you:

• do not show up for your trip;
• miss your pick-up, for any reason, including a delayed flight;
• leave the trip early, or do not use part of it (nights, meals or activities).

The weather is the exception. See below.

5.If weather stops your trip

• If the captain cancels your trip for weather before it starts, you choose: a free reschedule or a full refund.
• If weather cuts your trip short, you get a refund for the nights you did not use.

The details are in our Weather & Safety Policy.

6.If we cancel

If Sea Gypsy cancels your booking for any reason other than weather, you get a full refund.

7.Shared trips that don’t fill up

If a shared trip does not have enough guests to run, we will offer you another boat or another date. If neither works for you, you get a full refund.

8.How refunds are paid

• We refund to your original payment method where possible.
• Payment processing fees are non-refundable, except when we cancel or weather cancels your trip.
• We aim to process refunds within 14 days of confirming them.

9.Travel insurance

We strongly recommend travel insurance that covers trip cancellation. It protects you in the situations this policy cannot, such as illness or a missed flight close to your trip.